Partner Resources
A list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.
- MyPortal: Access software downloads and information, or contact our Technical Advice Centers (TACs) for advice. See product information, use self-service online tools and get expert assistance if you need it.
- Knowledge Hub: Your all-in-one platform for all Sales, Presales, and Postsales training with Mobile Learning for your tablet or smartphone.
- Partner Locator: The tool to locate the nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.
- Contract Checker - SPS: Enter your contract numbers to see the status and expiration date of your software support contracts on ALE communications solutions.
- Developer and Solution Partners (DSPP): Leverage Alcatel-Lucent Enterprise’s innovation and expertise to build a solid foundation based on trust and experience.
- Partner Preference Center: Subscribe to partner communications of interest from Alcatel-Lucent Enterprise.
- PSIRT: Found a bug or technical vulnerability in an Alcatel-Lucent Enterprise product? Let us know. The Product Security Incident Response Team investigates technical issues impacting our products and solutions.
- Training and Certification: Complementing our support services, we run training courses to develop your professional knowledge. Enhance your skills by studying online or taking a course with one of our training partners.
- Meet the demo team: Discover more about ALE solutions demos, showrooms and demonstrations bookings.
- Video demonstrations: Watch videos of ALE products and solutions in action on our YouTube demo channel.
- Technical Document Library (TDL): Held in MyPortal, the TDL offers sales, pre-sales, order management and post-sales resources to our partners, as well as a variety of technical resources to customers.
- Technical Knowledge Center (TKC): The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting before contacting ALE.
- Cloud solutions: Discover all the Cloud solutions ALE is offering through its dedicated website openrainbow.com including useful resources.
Videos
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ALE Partner Journey1/200:03:07
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360 Partner Experience Program2/200:02:32
Supporting Documents
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Partner Onboarding: A quick and efficient process for growth
DownloadThe ALE Partner Onboarding Process provides a strong foundation for a successful partner-vendor relationship.
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